Terms and Conditions
We are sure you will appreciate that Casa Piccolo Paradiso is our home and most people who book and stay with us, fully respect this. We are however obliged by law to publish our terms and conditions of booking and stay with us for the purposes of satisfying any misunderstandings surrounding any contractual obligations between us and our guests.
Prices & Payment Terms
The prices quoted on our website include accommodation and continental breakfast for our Homestay formula or sole use of the house for our Home Rental formula, all taxes & fees. Our prices are published in Euro’s.
A booking is only confirmed upon receipt of a deposit of 30%. The balance of payment together with any damage deposit, is due not later than 28 days before the first night of arrival. For bookings made within 28 days, full payment is due immediately. Special promotions often carry different payment terms (typically full payment upon booking) and any such promotion will be strictly subject to those payment terms. Payment is accepted in Euro’s and any costs incurred in transferring funds for payment are the responsibility of the guest.
Damage deposits (for Home Rental guests only) will be reimbursed within 7 days of departure and are subject to reasonable deduction for any damage to the property or items incurred.
Cancellation of any booking made will only be accepted in writing. In the event of a cancellation more than 28 days before the reservation, all monies paid less the 30% deposit will be returned to the guest. In the event of a cancellation less than 28 days before the first day of the reservation, the guest will be liable for the whole amount of the booking. Any cancellation refund will be made in Euro’s.
In the event of cancellation, Casa Piccolo Paradiso will endeavour to re-let the accommodation and if successful, we will refund all monies collected less the deposit.
We strongly recommend guests take out appropriate cancellation insurance to cover any cancelation eventuality. Damage deposits are fully refundable in the event of cancellation.
Our Liability to Guests
It is the responsibility of Casa Piccolo Paradiso to provide accommodation and services as stated on our website and/or as advertised. For Homestay guests, rooms are normally available from 14.00hrs on the day of arrival and Casa Piccolo Paradiso will endeavour to facilitate an earlier arrival but the availability of a room prior to 14.00hrs cannot be guaranteed. The house will be available for Home Rental guests from 16.00hrs on the day of arrival to allow time for the property to be cleaned and checked. For both Homestay and Home Rental guests, the house or room must be c=vacated by 11.00hrs on the day of departure.
For Homestay guests, breakfast is available at a shared communal table daily between the hours of 08.30 – 09.30 hours unless agreed by prior arrangement.
Any specific dietary requirements should be advised in advance of arrival.
Although the information about Casa Piccolo Paradiso has been prepared with great care and using all current information available, we cannot be held responsible for any errors, inaccuracies or omissions. This does not affect your statutory rights as a consumer.
Casa Piccolo Paradiso cannot be held responsible for any problems resulting in any of its guest’s travel delays or from circumstances beyond their control such as strikes, delays or force majeure.
Casa Piccolo Paradiso shall have no liability in contract, tort or otherwise for death, injury, or loss to clients except to the extent that such liability is imposed by law and cannot be excluded or restricted.
Guests Liability to Us
Both Homestay and Home rental guests accommodated at Casa Piccolo Paradiso have a responsibility to exercise due care and diligence towards the building fabric, furniture, equipment and contents.
Casa Piccolo Paradiso shall seek compensation for any structural damage or damage to furniture or contents resulting from any negligence or misconduct by guests.
Guests shall comply with all reasonable rules and procedures in effect at Casa Piccolo Paradiso including, but not limited to, health and safety and security procedures and any statutory requirements.
In the event that guests are disruptive or cause significant disturbance or annoyance to other guests or are behaving in a threatening, abusive or otherwise unacceptable manner, we reserve the right to ask them to vacate the premises.
Guests are responsible for paying in full for any additional services booked with and provided by Casa Piccolo Paradiso or any of its contracted service suppliers prior to departure.
Casa Piccolo Paradiso has a strict No Smoking policy which we kindly ask guests to adhere to. We reserve the right to apply a room or house cleaning supplement where guests are found to have breached the No Smoking policy or where the property is left excessively dirty or untidy.
Guests are requested to vacate the house by 11.00hrs of the day of departure to enable cleaning to take place for new guests.
If you have any reason for complaint while staying at Casa Piccolo Paradiso, please report it immediately to us so as to enable remedial action can be taken.
These Terms and Conditions shall be governed by the laws of England and Wales and any dispute arising shall be exclusively subject to these laws.
All bookings are made on the understanding that the accommodation will be available on the date booked unless we are unable to provide the accommodation due to circumstance beyond our control (e.g. damage to property). In those circumstances Casa Piccolo Paradiso will endeavour to provide alternative accommodation. If this is either unacceptable or not possible, all monies received from the client will be returned and the client will have no further claim against Casa Piccolo Paradiso